Customer Services
Delivery
Delivery Service and Times:
For UK orders, we use Royal Mail ‘recorded signed for’ service so please allow 2-3 working days after receiving notification that your purchase has been dispatched. For Ireland, Europe and International orders, we use Royal Mail ’tracked and signed’ service so please allow 3-5 working days for Ireland & Europe and 6-7 working days for International orders from receiving notification that your purchase has been dispatched.
Alternative Delivery Service:
If you require faster, tracked or an alternative delivery option, then please contact us and we will arrange this with you. Please note any additional cost will be the responsibility of the buyer.
Terms & Conditions
Returns
A full refund is available if the product is returned to us in its original condition within 30 days. Please email us at info@weetoontweeds.com within 14 days of receipt of your purchase to advise of the wish to return and explain any problem or feedback you have and we can agree on a refund or replacement. Return postage is the buyer’s responsibility. If the product is a bespoke commission order, then we are unable to accept returns unless the goods are deemed to be faulty. Any feedback you can give us is always appreciated. This return policy does not affect your statutory rights.
Cancelling an Order
You have up to 14 days to cancel your order (as set out in Distance Selling Regulations). To cancel your order, please email info@weetoontweeds.com quoting full details of your purchase and provide a contact telephone number. If, however your order has already been dispatched, you will need to follow the above returns policy.
Prices
All prices listed on weetoontweeds.com are correct at the point of publication, however, we reserve the right to change the price of our products at any time.
International Orders
International orders are more than welcome. These may be liable to import duties and taxes at their destination and the payment for these is the responsibility of the addressee.
Colour / Cloth Reproduction
Every effort is taken to reproduce the colours in the photos as accurately as possible however due to different computer settings the appearance of the colours may be slightly different to the actual cloth. Depending on where the cloth is cut or if multiple items are ordered in the same material, the pattern may vary slightly from the picture shown.
Mailing List
As an existing customer your email address will be added to our mailing list following your first purchase in order that we can occasionally keep you up-to-date with special offers and promotions. We would anticipate these mailings to be relatively infrequent, but if you wish to be removed please email info@weetoontweeds.com to be taken off immediately.